Privacy policy

DRAFT: this policy is a template and must be reviewed by a qualified South African attorney and your Information Officer, and completed with your real details, before you use it.

Who we are

Responsible party: [Company name, registration number, address]. Information Officer: [name and e-mail]. This policy explains how kryiemand.co.za processes personal information in line with the Protection of Personal Information Act (POPIA).

What information we collect

Customers (WhatsApp): your WhatsApp number, the name on your WhatsApp profile, your messages, photos you send (location and camera data are removed), your suburb and the details of your request. We only collect your full address once you have chosen a professional.

Professionals (website): contact details, business information, ID document, proof of address, bank confirmation, business registration, trade registrations and insurance, plus work history on the platform.

Why we use it

To understand your request, find suitable professionals, show offers, arrange a booking and communicate. To verify professionals, prevent fraud, improve safety and meet legal requirements. We never sell your information.

What professionals see

Before you choose a professional, professionals only see an anonymised job card (service, suburb, details, urgency). Not your name, number or address. You see exactly what they see before you approve. After you choose a professional and consent, we share your name and address with that professional only. Your mobile number is not shared; messages go through us.

Who we share it with

Service providers that help us operate (operators): WhatsApp/Meta (messaging), our hosting provider, and, if enabled, an AI provider that only uses your description to recognise the type of service (never for decisions about money or eligibility). Some of them process information outside South Africa. We make sure appropriate safeguards are in place.

How long we keep it

Conversations and photos: [X] days or until you have them deleted. Professional documents: while the account is active plus [Y] years. Financial and audit records: as the law requires.

Your rights

You can ask for access to your information, have it corrected or deleted, or object. On WhatsApp you can type "delete my data". Active requests are cancelled; financial and audit records are legally retained. You may also lodge a complaint with the Information Regulator (inforegulator.org.za).

Ratings, blocking and accepting terms

Professionals can rate customers privately (stars, reasons, optional comment) and block them. Customers do not see this; other professionals only see your average rating before they make an offer. You can ask for access to or correction of this information. If you have your data deleted, ratings about you are deleted too. We also keep a record of when you accepted which version of the terms.

CVs and job ads

If you upload a CV we store your contact details, skills, area and CV file. With your consent (which you choose separately) it is (a) sent to employers with open positions that fit you and/or (b) shown to verified professionals in your trade in a candidate pool. You can withdraw or delete your CV at any time with the private link we give you. Each time a professional opens your full details or CV, we record it. CVs are deleted after 12 months without an update.

Security

We use encrypted connections, password hashing, access control, an audit trail and secure file storage. No system is perfect; we report breaches as the law requires.

Cookies

We only use essential cookies (to keep you logged in and protect forms). No advertising or tracking cookies.

Children

The service is not for people under 18.

Contact us

Questions or requests? Write to [Information Officer e-mail].